FAQ's

Looking for information on a saddle that you currently own or a used saddle that you are looking to buy or sell? We have historical information on saddles going back to 2006 available in our searchable archive, found here.

Please note that our phone, chat, and email representatives do not have any further information, beyond what is available on this page. 

SADDLES

• Tree
• 10-year warranty within the intended use.
• XP models (roping tree style) have a lifetime warranty within intended use.
• Saddles built before 2006 have a 5-year tree warranty from the date of original purchase.
• Silver
• 1-year warranty within the intended use.
• Workmanship
• 1-year warranty within the intended use.

TACK

• 45-day warranty within the intended use.

FILING A WARRANTY CLAIM

Please get in touch with orders@circley.com or 800-531-3600 for any questions on product warranties.

Please get in touch with orders@circley.com or 800-531-3600 for any questions on product warranties. You will need the item number and photos of the damage to the item, and it is recommended that you have your receipt

There are not any current Tucker recalls, and there have not been any Tucker recalls on our saddles, trees, or other products.

We’re committed to making quality products that are safe for horses and riders and put a lot of time and energy into our product designs and testing. Any recalls will be addressed as quickly as possible, and buyers will be informed so that they can return any recalled products for replacement items of equal value.

Great question! We use flat-rate shipping, and all packages ship from the shop in Yoakum, Texas. Shipping times vary from about 4-7 business days, depending on where the items are going, but some packages may take longer to arrive based on distance and weather, among other factors.

All in-stock items ship within 2-3 business days of availability, meaning if your item is in stock we will ship it in 2-3 business days. If the item is out of stock it will show on your order once processed. The status will show 'Backordered' and the date we are expecting to have the item ready to ship will be shown next to the item in the email body.

No. We require the shipping address and billing address to match in order to reduce fraud. We're sorry for any inconvenience this may cause.

Yes! We offer custom orders on our saddles, tack, and pads. Contact our team to discuss your custom order. All custom orders are subject to nonrefundable deposits and are not eligible for returns, exchanges, or cancelation after production has begun.

Please note that our return policy is exclusive to this website; policies may vary by dealer. Any stock item purchased on our website may be returned with an RA number within 30 days of receipt, as long as it remains in new, unused condition. Some exclusions apply. Shipping is nonrefundable.

Yes, we offer financing through a company called Bread, which is available on orders with totals over $750.00.

Thank you for considering one of our products!

While we have dealers selling our products around the world, we are not able to accept international orders on this website. Please check our Tucker Dealer Finder for dealers near you.

We greatly value all horse enthusiasts, from riders who are just getting started to those who have a large following and championship record, those who work for non-profit organizations, and those who host charitable events. Each member of the global horse community plays an important role, and we love to be involved. See our application or read more for additional information.

Information on becoming an Authorized Circle Y Saddles, Reinsman Equestrian, High Horse Saddles, and Tucker Saddlery dealer is available upon request through our team. To be considered, a candidate must be a tack retailer who has a permanent retail storefront open to the general public during “typical” retail hours and must be interested in carrying a full line of saddles and tack. For more information please contact orders@circley.com or call us at 800-531-3600 from 8:00 am to 5:00 pm, Monday through Friday, central time.

The difference is in the “rock” of the trees. The rock is the contour of the bar of the tree, and the back of the horse or mule, from front to back. Typically, mules have a straight back with very little rock. They inherit this conformation trait from their donkey parent. Horses have more contour or sway in their back when compared to a mule. Horses can range from straight-backed (some may use mule trees) to extreme rock (swaybacked).

Seat size is highly subjective and depends on your height, weight, body type, type of saddle, riding discipline, and personal preference. We always recommend a little extra room in the seat over a seat that’s too snug.

Tucker created the ErgoBalance™ stirrup (EBS) design as added comfort for your saddle. What makes these stirrups so great is the angled cone which helps keep a rider balanced in the saddle and decreases knee and ankle fatigue.

The large end of the cone goes towards the horse.

A Tucker trail saddle isn’t just a saddle – it’s the ticket for horse enthusiasts and their beloved equine partners to ride for hours at a time while remaining comfortable. To provide trail riding enthusiasts with ultimate comfort, Tucker Trail Saddles is excited to introduce an entirely different level of comfort – the Horizon Series trail saddle. “The new Horizon saddle series was developed from our innovation combined with thousands of hours of trail riders’ feedback,” said Steve Tucker, founder, and president of Tucker Trail Saddles. “We believe these new saddles address all the needs of a trail rider to provide even more comfort for you and your horse.”

Ergonomically-sculptured seat design. This special seat design is available on all Horizon models. We sculptured our Gel-Cush™ padding so that it provides enough height and cushion to soften some of the impact sustained by the rider’s hip bones while also creating a slight relief channel of clearance for the groin and pelvic area. This has been a real breakthrough for riders with groin, prostate, or hemorrhoid sensitivity.